Nagovss Digital Products Refund & Cancellation Policy
Last updated: 12 August 2026
Our products are digital source code delivered instantly on payment - because of this, our refund policy works a little differently from a physical goods store. This page explains when a refund applies.
1. Digital products (source code)
Since source code is delivered to you immediately and can be copied the moment it's downloaded, we generally do not offer refunds once a download link has been issued and used, except in the situations below.
2. When you are eligible for a refund
- Duplicate payment: you were charged more than once for the same order.
- Payment captured, order not fulfilled: Razorpay confirms your payment succeeded but you never received your invoice/download link due to a technical fault on our end, and we're unable to resolve it promptly.
- Product materially not as described: the source code is substantially different from what the product page described, and we're unable to fix or replace it within a reasonable time.
- Corrupted or non-functional delivery: the zip file we delivered is genuinely corrupted or missing files, and we can't re-issue a working copy.
To request a refund, open a support ticket with your order/invoice number within 7 days of purchase, describing the issue. We'll review and respond, typically within 2-3 business days.
3. How refunds are paid
Approved refunds are issued to the original payment method via Razorpay. Depending on your bank/payment method, refunds typically take 5-7 business days to reflect after we initiate them.
4. Hosting and domain services
If you've paid for hosting or domain assistance separately, refund eligibility for that service will be confirmed with you directly at the time you request it, since hosting work may already be in progress or a domain may already be registered on your behalf (domain registration fees, once paid to a registrar, are non-refundable).
5. Coupons and bundle purchases
If a refund is approved for an order that used a coupon, you're refunded the amount actually paid (after the discount) - the coupon itself is not reissued. Refunds for a bundle purchase are handled as a whole; we don't offer partial refunds for individual products within a bundle.
6. Cancelling before payment completes
If you close the checkout window before completing payment, no charge is made and there's nothing to cancel. If a payment is still "pending" and never confirmed by Razorpay, no order is created and you won't be charged.
7. Contact us
For any refund request, please open a support ticket with your order number, or write to us at support@digitalproducts.nagovss.com.